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Services > Mental Health First Aid Training
Empowering communities with essential support skills
Our upcoming Mental Health First Aid Training program is designed to equip individuals, workplaces, and community groups with the knowledge and confidence to support someone experiencing a mental health challenge. This nationally recognised training provides practical skills to respond early, offer support, and guide people toward professional help when needed.
You will learn how to:
Our goal is to empower communities with compassion, understanding, and the confidence to make a positive difference.
Mental Health First Aid training is suitable for all staff, not just clinicians or support workers.
This includes:
Frontline workers
Support workers and case managers
Intake and rostering teams
Reception and administration staff
Managers and supervisors
HR and leadership teams
Often the first person someone speaks to is an administrator or receptionist. Staff answering phones or managing enquiries may be presented with someone who is distressed, experiencing suicidal thoughts, or in a mental health crisis.
Mental Health First Aid equips staff with the skills to respond calmly, safely and appropriately in these situations.
No. Mental health concerns can arise in any workplace or service environment.
Organisations that regularly benefit from MHFA training include:
Disability and NDIS providers
Community services
Government departments
Schools and universities
Corporate workplaces
Customer service teams
Any organisation interacting with the public can benefit from staff having confidence responding to mental health challenges.
Participants learn how to:
Recognise early signs of common mental health problems
Respond to mental health crises such as panic attacks, suicidal thoughts or substance misuse
Provide initial support and reassurance
Encourage someone to access appropriate professional help
Communicate in a supportive and non-judgemental way
The course focuses on practical, real-world skills staff can use immediately.
Yes. Participants who complete the course receive Mental Health First Aid accreditation through MHFA Australia.
Yes. Training can be delivered:
On-site at your organisation
Privately for your staff
In group bookings for teams or departments
This allows the training to be tailored to the specific environments staff work in.
The standard MHFA course is typically delivered over:
2 full days, or
4 half-day sessions
Flexible delivery options may be available depending on organisational needs.
